Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Mokhtar and Rushami Zien Yusoff
| Year of publication: |
2013
|
|---|---|
| Authors: | Abdullateef, Aliyu Olayemi ; Mokhtar, Sany Sanuri Mohd ; Bin Yusoff, Rushami Zien |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 7.2013, 1, p. 68-86
|
| Subject: | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management | Callcenter | Call centre | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009783138