Linkages Between Switching Barriers and Service Recovery Evaluation: An Indian Exploration
| Year of publication: |
2013
|
|---|---|
| Authors: | Gautam, Vikas |
| Published in: |
Journal of global marketing. - Philadelphia, Pa. : Taylor & Francis, ISSN 0891-1762, ZDB-ID 10346193. - Vol. 26.2013, 3 (1.7.), p. 147-154
|