Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Adams B. Steven; Yan Dong; Martin Dresner
| Year of publication: |
2012
|
|---|---|
| Authors: | Steven, Adams B. ; Yan, Dong ; Dresner, Martin |
| Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 1380969-6. - Vol. 48.2012, 4, p. 743-754
|
| Subject: | Fluggesellschaft | Airline | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Unternehmenskonzentration | Market concentration | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009550799