Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector

E. Grigoroudis, E. Tsitsiridi, C. Zopounidis

Year of publication:	2013
Authors:	Grigoroudis, Evangelos ; Tsitsiridi, Elpida ; Zopounidis, Constantin
Published in:	Operations research models in banking management. - New York, NY : Springer. - 2013, p. 5-27
Subject:	Bank \| Kundenzufriedenheit \| Customer satisfaction \| Personalbeurteilung \| Employee appraisal \| Entflechtung \| Unbundling \| Bewertung \| Evaluation \| Data-Envelopment-Analyse \| Data envelopment analysis

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