Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
E. Grigoroudis, E. Tsitsiridi, C. Zopounidis
| Year of publication: |
2013
|
|---|---|
| Authors: | Grigoroudis, Evangelos ; Tsitsiridi, Elpida ; Zopounidis, Constantin |
| Published in: |
Operations research models in banking management. - New York, NY : Springer. - 2013, p. 5-27
|
| Subject: | Bank | Kundenzufriedenheit | Customer satisfaction | Personalbeurteilung | Employee appraisal | Entflechtung | Unbundling | Bewertung | Evaluation | Data-Envelopment-Analyse | Data envelopment analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009739307