Linking polychronicity to hotel frontline employees' job outcomes : do control variables make a difference
Year of publication: |
2016
|
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Authors: | Daskin, Mustafa |
Published in: |
EuroMed journal of business. - Bingley : Emerald, ISSN 1450-2194, ZDB-ID 2509205-4. - Vol. 11.2016, 2, p. 162-180
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Subject: | Work stress | Role overload | Polychronicity | Service recovery performance | Stress | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Arbeitszufriedenheit | Job satisfaction | Arbeitskräfte | Workforce | Tourismusberufe | Tourism employees | Arbeitsleistung | Job performance | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing |
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