Linking resource-based strategies to customer-focused performance for professional services : a structural equation modelling approach
Ming-Lu Wu
Year of publication: |
2013
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Authors: | Wu, Ming-Lu |
Published in: |
International journal of management, knowledge and learning : IJMKL. - Celje : ISSBS, ISSN 2232-5107, ZDB-ID 2759289-3. - Vol. 2.2013, 2, p. 165-184
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Subject: | organizational learning | core competences | strategic flexibility | customer satisfaction | structural equation model | professional services | Strukturgleichungsmodell | Structural equation model | Kundenzufriedenheit | Customer satisfaction | Lernende Organisation | Learning organization | Strategisches Management | Strategic management | Kernkompetenz | Core competency | Freie Berufe | Professional services | Ressourcenorientierter Ansatz | Resource-based view |
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