Linking service convenience to satisfaction : dimensions and key moderators
Sabine Benoit, Sonja Klose, and Andreas Ettinger
| Year of publication: |
2017
|
|---|---|
| Authors: | Benoit, Sabine ; Klose, Sonja ; Ettinger, Andreas |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 6, p. 527-538
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| Subject: | Retailing | Shopping | Partial least squares | Customer characteristics | Service convenience | Formative measurement models | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Partielle kleinste Quadrate |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-10-2016-0353 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011801585