Linking team learning climate to service performance : the role of individual- and team-level adaptive behaviors in travel services
Jiamin Peng, Lishan Xie, Lian Zhou, Tzung-Cheng (TC) Huan
| Year of publication: |
2022
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|---|---|
| Authors: | Peng, Jiamin ; Xie, Lishan ; Zhou, Lian ; Huan, Tzung-cheng |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 91.2022, p. 1-13
|
| Subject: | Learning goal orientation | Service performance | Service-adaptive behaviors | Team-learning climate | Arbeitsgruppe | Team | Dienstleistungsqualität | Service quality | Lernprozess | Learning process | Lernende Organisation | Learning organization | Performance-Messung | Performance measurement | Arbeitsleistung | Job performance | Lernen | Learning | Betriebsklima | Work climate |