Links between organisational and customer variables in service delivery: Evidence, contradictions and challenges
Year of publication: |
2004
|
---|---|
Authors: | Dean, Alison M. |
Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 15.2004, 3-4, p. 332-350
|
Saved in:
Saved in favorites
Similar items by person
-
Dean, Alison M., (2009)
-
Design for service inclusion : creating inclusive service systems by 2050
Fisk, Raymond P., (2018)
-
Developing pre-relational trust in technology service providers
Marimuthu, Malliga, (2008)
- More ...