Logistics and marketing components of customer service: An empirical test of the Mentzer, Gomes and Krapfel model
| Year of publication: |
1996
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|---|---|
| Authors: | Emerson, Carol J. ; Grimm, Curtis M. |
| Published in: |
International journal of physical distribution & logistics management : IJPD & LM. - Bradford : Emerald, ISSN 0020-7527, ZDB-ID 1842791. - Vol. 26.1996, 8, p. 29-42
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