Logistics service quality and buyer-customer relationships: the moderating role of technology in B2B and B2C contexts
| Year of publication: |
2011
|
|---|---|
| Authors: | Gil-Saura, Irene ; Ruiz-Molina, Maria Eugenia |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 31.2011, 7, p. 1109-1124
|