Maintaining focus on clients’ requirements using the DQI tool : Towards a requirements-oriented project process

Purpose The purpose of this paper is to explore the contribution of the design quality indicator (DQI) tool in the management of client requirements in construction projects, and propose a requirements-oriented project process (ROPP) to ensure continued focus on client requirements throughout the lifecycle of a project. Design/methodology/approach Direct participant involvement and case studies of building projects that have used the DQI tool are used to analyse the extent to which DQI contributes to the management of client requirements. Findings Case study analysis suggests that the DQI enhances focus on client and project stakeholder requirements through the initial quality aspirations set out at the beginning of a project, but it is limited in its scope to address a more comprehensive requirements profile. Research limitations/implications The proposed ROPP model is conceptual and requires further development to test its effectiveness in enhancing focus on client requirements. However, given current developments in automated checking in BIM and other environments, this offers scope for further research in this area. Originality/value Maintaining focus on client requirements throughout the process is a key criterion for project success. However, given the many stakeholders involved, and the progressive translation into various project documents, there is a risk that focus on the original/evolving requirements of the client can be lost. Current approaches such as the DQI have limitations and a robust ROPP is, therefore, a key contribution to securing clients’ objectives over the project lifecycle.