Maintaining Service Quality under Pressure from Investors: A Systems Dynamics Model as a Hands-on Learning Tool
| Year of publication: |
1997
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| Authors: | Ackere, Ann van ; Warren, Kim ; Larsen, Erik |
| Published in: |
European management journal : publ. twice a year for the Scottish Business School. - Oxford [u.a.] : Pergamon, Elsevier Science, ISSN 0263-2373, ZDB-ID 8594971. - Vol. 15.1997, 2, p. 128-137
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