Making changes within a team

Purpose – To illustrate the use of team employment and management within a variety of organizations. Design/methodology/approach – Writes about experiences of introducing team management into a Tool company and GE. Also provides some exercises in training and planning for team management. Findings – Some of the key points made were the need for pilot testing, for the team to own the numbers and targets, and for open communications. Originality/value – Some useful pointers for anyone considering a more team based approach to product or service delivery.