Making the team : a guide for managers

The basics of teamwork -- Teams in organizations : facts and myths -- Performance and productivity : team performance criteria and threats to productivity -- Rewarding teamwork : compensation and performance appraisals -- Internal dynamics -- Designing the team : tasks, people, and processes -- Team identity, emotion, and development -- Sharpening the team mind: communication and collective intelligence -- Team decision making: pitfalls and solutions -- Conflict in teams: leveraging differences to create opportunity -- Creativity: mastering strategies for high performance -- External dynamics -- Networking, social capital, and integrating across teams -- Leadership : managing the paradox -- Interteam relations : balancing competition and cooperation -- Teaming across distance and culture -- Appendix 1 managing meetings : a toolkit -- Appendix 2 tips for meeting facilitators -- Appendix 3 a guide for creating effective study groups -- Appendix 4 example items from peer evaluations and 360-degree performance evaluations -- References -- Name and author index -- Subject index