Making the value flow: application of value stream mapping in a Brazilian public healthcare organisation
Year of publication: |
December 2017
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Authors: | Tortorella, Guilherme Luz ; Fogliatto, Flavio Sanson ; Anzanello, Michel ; Marodin, Giuliano Almeida ; Garcia, Mayara ; Esteves, Rafael Reis |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 13, p. 1544-1558
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Subject: | public services | lean healthcare | value stream mapping | Wertanalyse | Value analysis | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Lean Production | Lean production | Brasilien | Brazil | Betriebliche Wertschöpfung | Value creation | Prozessmanagement | Business process management | Lean Management | Lean management | Öffentliche Dienstleistung | Public services |
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