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Business and professional communication : plans, processes, and performance
DiSanza, James R., (2000)
Management of unstructured information using semantic metadata
Brügmann, Hinnerk, (2011)
Trends in enterprise knowledge management
Boughzala, Imed, (2006)
An explanation of cross-national variation in call centre job quality using institutional theory
Holman, David, (2013)
Job types and job quality in Europe
Proactivity and innovation : promoting a new workforce for the new workplace
Unsworth, Kerrie L., (2003)