MANAGERIAL FUNCTION IN THE PROCESS EFFICIENCY MONITORING AND MEASUREMENT

One the structural sections in control process model is monitoring and measuring of the processes. Under this model, the process manager can control processes, that means, systematically monitor and assess he efficiency of processes and pursue a correction action in the case he find out incongruity within required outputs. It's feedback, which advises, whether the processes of control is harmonious and perfect. This article reports the summary of the universal figures and methods, which should be not only known, but applied by process managers. Whithin those indicators we can name the time realization of product, process costs, OEE, indices level of satisfaction and loyality consumers, benchmarking etc. Another methods and approaches used to process monitoring and measuring are the abnormalities control, Six sigma, EFQM model etc.