Managerial performance and benchmarking method in public utilities services field

Measuring performance of public institutions or the provision of public services is one of the most frequently cited objectives of any reform program or strategy for public administration. The utility of such an approach seems to be doubtless, but the practice is so difficult, that the objective remains at the status of goal in most of the situations. However, policy makers, those who develop policies, civil society and even citizens are re-taking the issue with stubbornness, even more mobilized with each failure, to show that this commendable approach of quantifying the results and possibly the impact of the used resources to produce a good public is possible.