Managing airline productivity using data envelopment analysis

This study evaluated the operation performance of domestic airlines based on data envelopment analysis in terms of cost-efficiency, service-effectiveness and cost-effectiveness for each company. The result shows the following: firstly, the rank of performance is from the top UNI followed by FAT, MDN, and TNA in last. Secondly, the four domestic airlines performed well from a service-effectiveness perspective. The rank of performance on service-effectiveness is from the top TNA followed by FAT, MDN, and UNI in last. Thirdly, the four domestic airlines performed well in terms of cost-effectiveness. The rank of performance on cost-effectiveness is from the highest TNA followed by FAT, UNI, and MDN in last. None of the airlines performed well from the perspective of cost-efficiency, service-effectiveness and cost-effectiveness. Lastly, the TNA airline was shown to be the most efficient and effective company.