Managing airport service quality : the impact of self-service technologies
Protus Seda Otieno, Krishna Govender
| Year of publication: |
2016
|
|---|---|
| Authors: | Otieno, Protus Seda ; Govender, Krishna |
| Published in: |
Investment management and financial innovations. - Sumy : Publishing Company "Business Perspectives", ISSN 1810-4967, ZDB-ID 2467221-X. - Vol. 13.2016, 3, p. 387-393
|
| Subject: | service experience | self-service | technology | airport service | Dienstleistungsqualität | Service quality | Selbstbedienung | Self-service | Flughafen | Airport | Kundenzufriedenheit | Customer satisfaction | Flughafenmanagement | Airport management | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in ukrainischer Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011667167