Managing capacity at a service facility : an experimental approach

Carlos A. Delgado-Alvarez, Ann van Ackere, Erik R Larsen, Santiago Arango-Aramburo

Year of publication:	16 May 2017
Authors:	Delgado-Alvarez, Carlos A. ; VanAckere, Ann ; Larsen, Erik R. ; Arango-Aramburo, Santiago
Published in:	European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 259.2017, 1 (16.5.), p. 216-228
Subject:	System dynamics \| Queuing systems \| Capacity adjustment management \| Experimental economics \| Behavioural operations management \| Kapazitätsplanung \| Capacity planning \| System Dynamics \| Warteschlangentheorie \| Queueing theory \| Experiment \| Produktionskapazität \| Production capacity

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