Managing Coprovision : Using Expectancy Theory to Overcome the Free-Rider Problem

This article shows how to design and organize the delivery of public services to promote the kinds of co-productive behavior needed to make public efforts effective. Second, it specifies human-resource management practices that foster an inclination on the part of public employees to encourage citizens to contribute their attention and efforts to the production and delivery of public services. Last, it outlines the kind of institutional arrangements that are needed to capitalize on the voluntary, cooperative behavior of citizens