Managing Cultural Diversity in Small and Medium-Sized Organizations : A Guideline for Practitioners

Intro -- Foreword - What Is the EUDiM Project About? -- Acknowledgements -- Contents -- List of Figures -- 1. Introduction -- 1.1. What Is the Purpose of this Manual? -- 1.2. What Is Culture? -- 1.3. Why Tackle Cultural Diversity? -- 1.4. What Difficulties and Barriers Exist? -- 1.5. What Are the Outcomes of Cultural Diversity Management? -- 1.6. What Steps Must Be Taken? -- 2. Instruments -- 2.1. What Does Cultural Diversity Management Involve? -- 2.2. How to Hire and Relocate Employees from Abroad? -- 2.2.1. Recruiting -- 2.2.2. Relocation -- 2.3. How to Integrate Immigrant Employees in the Organization? -- 2.3.1. Integration Program -- 2.3.2. Welcome Kit -- 2.3.3. Mentoring -- 2.3.4. Personnel Development of The Immigrant Employee -- 2.4. How to Create a Positive Diversity Climate in the Organization? -- 2.4.1. Diversity Principles -- 2.4.2. Leadership -- 2.4.3. Communication -- 2.4.4. Training for the Existing Workforce -- 2.4.5. Relationship Building -- 2.5. How to Evaluate Cultural Diversity Management? -- 2.6. What about External Support? -- 2.7. What Are the Key Drivers of Successful Cultural Diversity Management? -- 3. Further Insights -- 3.1. What Are Further Statistical Results of the Project? -- 3.2. Where Do I Get Further Information on (Cultural) Diversity Management? -- 3.3. What Useful Links and Contacts Are Out There? -- References -- Appendix.