Managing customer knowledge in electronic commerce
Thomas H. Davenport and Sirkka L. Jarvenpaa
| Year of publication: |
2003
|
|---|---|
| Authors: | Davenport, Thomas H. ; Jarvenpaa, Sirkka L. |
| Published in: |
Knowledge management and networked environments : leveraging intellectual capital in virtual business communities. - New York, NY [u.a.] : AMACOM, ISBN 0-8144-0742-0. - 2003, p. 41-60
|
| Subject: | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management | Kundenanalyse | Customer analysis | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Wissenstransfer | Knowledge transfer |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001753269