Managing customer reviews for value co-creation : an empowerment theory perspective

Hakseung Shin, Richard R. Perdue, and Mario Pandelaere

Year of publication:	2020
Authors:	Shin, Hakseung ; Perdue, Richard R. ; Pandelaere, Mario
Subject:	knowledge value co-creation \| empowerment \| tourist interactive engagement \| online hotel review \| managerial response \| personalization \| Kundenintegration \| Customer integration \| Hotellerie \| Hotel industry \| Betriebliche Wertschöpfung \| Value creation \| Social Web \| Social web \| Beziehungsmarketing \| Relationship marketing \| Kundenwert \| Customer value

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