Managing identity and resistance : making critical sense of call centre management
Year of publication: |
2008
|
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Authors: | Carroll, Wendy R. ; Mills, Jean Helms ; Mills, Albert J. |
Published in: |
Revue Gestion 2000 : management & prospective. - Louvain-la-Neuve : Recherches et Publ. en Management, ISSN 0773-0543, ZDB-ID 1415978-8. - Vol. 25.2008, 6, p. 57-81
|
Subject: | Callcenter | Call centre | Dienstleistungsmanagement | Service management | Führungskräfte | Managers | Arbeitspsychologie | Organizational psychology | Führungsstil | Leadership style | Kanada | Canada |
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