Managing IT outsourcing performance

Hans Solli-Saether, Petter Gottschalk

1. Outsourcing opportunities -- 2. Theoretical foundations -- 3. Critical success factors -- 4. Value configurations -- 5. Maturity in outsourcing relationships -- 6. Costs, benefits, and risks -- 7. Knowledge transfer -- 8. Outsourcing performance -- 9. Outsourcing governance -- 10. Case study research -- 11. Conclusion -- 12. Dynamics of outsourcing relationships -- 13. The role of the CIO

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Year of publication:	2010
Authors:	Solli-Saether, Hans
Other Persons:	Gottschalk, Petter (contributor)
Institutions:	IGI Global (contributor)
Publisher:	Hershey, Pa : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
Subject:	Outsourcing \| Performance-Management \| Performance management \| IT-Management \| IT management \| IT-Infrastruktur \| IT infrastructure
Description of contents:	"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.