Managing Organizational Responsiveness : Toward a Theory of Responsive Practice

by Claus Jacobs

Responsiveness - conceived of as an organization's ability to listen, understand and respond to demands put to it by its stakeholders - has become a crucial, yet underresearched concept in strategic change and organization development. Claus Jacobs develops a concept of enactive responsiveness that transcends the traditional stimulus-response metaphor by re-introducing the dialogical and relational dimensions of responsiveness. Based on an interpretive case study of a 12-month organizational change project in a health care organization, he conceptualizes responsiveness as a perceptive, reflective and adaptive capacity of an organization. Thus, this study contributes to the development of a theory and practice of 'organizational answerability'

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Year of publication:	2003
Authors:	Jacobs, Claus
Publisher:	Wiesbaden : Deutscher Universitätsverlag
Subject:	Theorie \| Theory \| Unternehmensorganisation \| Business organization \| Corporate Social Responsibility \| Corporate social responsibility

Extent:	Online-Ressource (XVI, 154p. 14 illus) online resource
Type of publication:	Book / Working Paper
Language:	English
Notes:	1. Responsiveness in Organization and Management Theory1.1. Responsiveness - An Issue Emerging from Practice -- 1.2. Responsive Aspects in Strategy -- 1.3. Responsive Aspects in Stakeholder Management -- 1.4. Responsive Aspects in Organizational Learning -- 1.5 Conclusion -- 2. Responsiveness and Communication -- 2.1. Communicative Action in Organizations -- 2.2. Conversations ‘Make Sense’ -- 2.3. Dialogue as a Reflective Mode of Conversation -- 2.4. Conclusion and Research Questions -- 3. Methodology -- 3.1. Epistemological Considerations -- 3.2. Characteristics of the Research Question -- 3.3. Interpretive Case Study -- 3.4. Participatory Mode of Inquiry -- 3.5. Research Design -- 3.6. Conclusion -- 4. The Learning Through Listening Project -- 4.1. The Omega foundation -- 4.2. Rationale and Design -- 4.3. The Story unfolds -- 4.4. Conclusion -- 5. Toward a Theory of Responsiveness in Organizations -- 5.1. Characteristics of Conversational Modes -- 5.2. Characteristics of Responsiveness -- 5.3. On the Relationship between Conversational Mode and Responsiveness -- 5.4. Conclusion and Propositions -- 6. Reflections on Responsiveness and Communication -- 6.1. The Dialogue Perspective -- 6.2. The Communicative Action Perspective -- 6.3. The Sensemaking Perspective -- 6.4. Conclusion -- 7. Implications and Conclusions -- 7.1. Theoretical Implications -- 7.2. Practical Implications -- 7.3 Implications for Further Research -- 7.4. Limitations -- 7.5. Toward a Theory of Organizational Answerability -- References.
ISBN:	978-3-322-81119-6 ; 978-3-8244-0727-9
Other identifiers:	10.1007/978-3-322-81119-6 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013522260