Managing overall service quality in customer care centers: Empirical findings of a multi-perspective approach
| Year of publication: |
2005
|
|---|---|
| Authors: | Kantsperger, Roland ; Kunz, Werner H. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 16.2005, 2, p. 135-151
|