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Going public : the role of labor-management relations in delivering quality government services
Brock, Jonathan, (2003)
Managing and delivering performance : [how government, public sector and not-for-profit organisations can measure and manage what really matters]
Marr, Bernard, (2009)
Public service performance : perspectives on measurement and management
Boyne, George A., (2006)
Managing professionals
Bruijn, Hans de, (2011)
Process management : why project management fails in complex decision making processes
Bruijn, Hans de, (2002)
Bruijn, Hans de, (2010)