Managing quality in manufacturing versus services: A comparative analysis
| Year of publication: |
1997
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|---|---|
| Authors: | Dale, B.G. ; Williams, R.T. ; Barber, K.D. ; Wiele, T.van der |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 7.1997, 5, p. 242-247
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