Managing quality : integrating the supply chain

XXIII, 568 S.

graph. Darst.

1 CD-ROM

26cm

System requirements for accompanying disc: Pentium II, 200 MHz processor; 64 MB RAM; 110 MB free hard disk space; Microsoft Windows NT 4.0, Windows 2000, Windows ME, or Windows XP; Microsoft Excel (Excel 2000, 2002, or 2003); Quicktime 6.x or 7.x or Windows Media Player; Internet browser (Netscape 6.x, 7x, or 8.x or Internet Explorer 6.x or Internet Explorer 7.x). - Understanding quality concepts -- Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Designing and assuring quality -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- Implementing quality -- The tools of quality -- Managing quality improvement teams and projects -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six-sigma management and tools -- Forever improving the quality system -- Managing learning for quality improvement -- implementing and validating the quality system. - Includes bibliographical references and index. - Previous ed. published as Managing quality : an integrative approach, 2004

Understanding quality concepts 1 -- Differing perspectives on quality 3 -- Quality theory 33 -- Global supply chain quality and international quality standards 64 -- Designing and assuring quality 105 -- Strategic quality planning 107 -- The voice of the customer 137 -- The voice of the market 171 -- Quality and innovation in product and process design 199 -- Designing quality services 231 -- Managing supplier quality in the supply chain 263 -- Implementing quality 293 -- The tools of quality 295 -- Managing quality improvement teams and projects 338 -- Statistically based quality improvement for variables 373 -- Statistically based quality improvement for attributes 413 -- Six-sigma management and tools 437

0701

ECONIS - Online Catalogue of the ZBW