Managing Response Time in a Call-Routing Problem with Service Failure
| Year of publication: |
2005
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|---|---|
| Authors: | de Véricourt, Francis ; Zhou, Yong-Pin |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 53.2005, 6, p. 968-981
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