Managing service quality in multiple outsourcing
Year of publication: |
2014
|
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Authors: | Ye, Guangliang ; Zhu, Xiaowei ; Mukhopadhyay, Samar K. |
Published in: |
International journal of electronic commerce : IJEC. - Philadelphia, Pa. : Routledge, Taylor & Francis Group, ISSN 1086-4415, ZDB-ID 1402660-0. - Vol. 18.2013/14, 3, p. 125-149
|
Subject: | Multiple suppliers | offshoring | outsourcing | service quality | service science | Outsourcing | Dienstleistungsqualität | Service quality | Auslandsverlagerung | Offshoring | Lieferantenmanagement | Supplier relationship management | IT-Dienstleister | IT service provider | Qualitätsmanagement | Quality management | Dienstleistung | Services |
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