Managing service recovery processes : the role of customers' age
Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco
Year of publication: |
2011
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Authors: | Cambra-Fierro, Jesús ; Berbel-Pineda, Juan M. ; Ruiz-Benítez, Rocío ; Vazquez-Carrasco, Rosario |
Published in: |
Journal of business economics and management. - Vilnius : VTGU Press Technika, ISSN 1611-1699, ZDB-ID 22089251. - Vol. 12.2011, 3, p. 503-528
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