Managing service staff as an organizational resource : implications for customer service provision
Siegfried Gudergan; Amanda Beatson; Ian Lings
| Year of publication: |
2008
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|---|---|
| Authors: | Gudergan, Siegfried ; Beatson, Amanda ; Lings, Ian |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 29.2007/08, 4, p. 25-41
|
| Subject: | Personalführung | Leadership | Dienstleistungsberufe | Service workers | Leistungsmotivation | Work motivation | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality | Ressourcenorientierter Ansatz | Resource-based view | Fährschifffahrt | Ferry shipping |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003762364