Managing the transition phases in the TQM journey: a system dynamics approach
| Year of publication: |
2004
|
|---|---|
| Authors: | Khanna, V.K. ; Vrat, Prem ; Shankar, Ravi ; Sahay, B.S. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 21.2004, 4-5, p. 518-544
|