Managing TQM's soft side : an explorative study of social care multiservice organizations
Nicola Capolupo, Zuzana Virglerová and Paola Adinolfi
| Year of publication: |
2024
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|---|---|
| Authors: | Capolupo, Nicola ; Virglerová, Zuzana ; Adinolfi, Paola |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 36.2024, 3, p. 847-869
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| Subject: | Health care | Organizational change | Organizational performance | Organizational processes | Service quality | Total quality management | Qualitätsmanagement | Quality management | Organisatorischer Wandel | Dienstleistungsqualität | Gesundheitswesen | Health care system | Verhalten in Organisationen | Organizational behaviour | Krankenhaus | Hospital | Gesundheitsversorgung | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-01-2022-0037 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014513418