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Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites
Carlson, Jamie, (2010)
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model
O'Cass, Aron, (2012)
Managing web site performance taking account of the contingency role of branding in multi‐channel retailing
Carlson, Jamie, (2011)