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Angewandtes Qualitätsmanagement : Gesundheitseinrichtungen als lernende Organisationen
Liebelt, Jutta, (1999)
Successful TQM : inside stories from European quality award winners
Zink, Klaus J., (1997)
Organisation und Mitarbeiter im TQM
Hirsch-Kreinsen, Hartmut, (1997)
Human resource management : a very short introduction
Wilkinson, Adrian, (2022)
Achieving efficiency, equity and voice? Labour-management cooperation in UK financial services
Johnstone, Stewart, (2007)
Capturing the aftermarket in engineering organizations: opportunities and challenges
Johnstone, Stewart, (2008)