Managing workplace conflict : Formal and informal approaches

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – In an ideal world, the workplace would be an environment in which perfect harmony was the norm. Alas, the reality is often quite different. Companies regularly witness accord succumbing to disagreement and dispute. Incidents of this nature often blow over quickly and cause little if any harm. But the threat to performance and organizational well-being over the longer term is a real one that should not be overlooked. Many firms are not surprisingly now increasing their focus on conflict management. Shifts in policy from successive governments have not harmed their cause. Fears that too great an emphasis on formal procedures can negatively impact on costs and economic growth has led to a loosening of the regulatory shackles. As a result, businesses rightly have greater freedom when it comes to handling employment disputes. Practical implications – The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.