Market orientation, service quality and business profitability: A conceptual model and empirical evidence
| Year of publication: |
1998
|
|---|---|
| Authors: | Chang, Tung-Zong ; Chen, Su-Jane |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 12.1998, 4-5, p. 246-264
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