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Factors influencing successful net promoter score adoption by a nonprofit organization : a case study of the Boy Scouts of America
Burnham, Thomas A., (2018)
Performance implications of strategic changes : an integrative framework
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Organizational improvisation, market orientation, and performance implications in varying industry conditions
Martin, Kelly D., (2019)
Exploring management control in radical innovation projects
Chiesa, Vittorio, (2009)
Online experience as a lever of customer involvement in NPD : An exploratory analysis and a research agenda
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Marketing strategy and marketing performance measurement system: Exploring the relationship
Lamberti, Lucio, (2010)