Maximizing Value with Automation and Digital Transformation : A Realist's Guide

by Leslie P. Willcocks, John Hindle, Matt Stanton, John Smith

Chapter 1. Where Are We Now? Where Are We Heading? From RPA To Digital Transformation -- Chapter 2. A Strategic Approach to Robotic Process Automation -- Chapter 3 Robotic Process Automation: Just Add Imagination -- Chapter 4 RPA in Financial Services -- Chapter 5 Managing Agility at Scale -- Chapter 6 Managing Complexity -- Chapter 7 Achieving Combinatorial Innovation -- Chapter 8 Intelligent Automation/AI: The Value Potential -- Chapter 9 Intelligent Automation in Banking -- Chapter 10 Challenges and Customer Experience in Utilities -- Chapter 11 Risk and Intelligent Automation in Insurance -- Chapter 12 The Knowledge Switch in Telecommunications -- Chapter 13 – Healthcare: Crisis Dividend? -- Chapter 14 AI: Ethical and Social Responsibility Challenges -- Chapter 15 Managing the Digital Catch 22 -- Chapter 16 On the Yellow Brick Road: The Technologies That Pave the Way -- Chapter 17 The Blind Spot -- Chapter 18 Core Capabilities for Digital Transformation -- Chapter 19 How to Catch Up on Digital Transformation -- Chapter 2 Digital Platform as Foundation -- Chapter 21 The Heart of The Matter: Effective Change Management -- Chapter 22 A Case in Point: DBS Bank.

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Year of publication:	2024
Authors:	Willcocks, Leslie ; Hindle, John ; Stanton, Matt ; Smith, John
Publisher:	2024.: Cham : Springer Nature Switzerland 2024.: Cham : Imprint: Palgrave Macmillan
Subject:	AI \| future of work \| digital technologies \| robotic process automation \| intelligent automation \| artificial intelligence \| Automatisierung \| Automation \| Künstliche Intelligenz \| Artificial intelligence \| Digitalisierung \| Digitization \| Roboter \| Robot \| Computerunterstützung \| Computerized method \| Automatisierte Produktion \| Automated manufacturing \| Technischer Fortschritt \| Technological change