Measurement of Service Quality in Internet Banking: The Development of an Instrument
| Year of publication: |
2004
|
|---|---|
| Authors: | Jayawardhena, Chanaka |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 6459717. - Vol. 20.2004, 1-2, p. 185-208
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