Measures that matters : service quality in IT service management
Stefan Cronholm and Nicklas Salomonson
| Year of publication: |
2014
|
|---|---|
| Authors: | Cronholm, Stefan ; Salomonson, Nicklas |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 6.2014, 1, p. 60-76
|
| Subject: | SERVQUAL | Measurements | IT service management | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Messung | Measurement | Performance-Messung | Performance measurement | IT-Dienstleister | IT service provider |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010351479