Measuring and improving business process reliability

Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.

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Year of publication:	2002
Authors:	Kepa Mendibil, Trevor J. Turner, Umit S. Bititci
Published in:	International Journal of Business Performance Management. - Inderscience Enterprises Ltd, ISSN 2046-8083. - Vol. 4.2002, 1, p. 76-94
Publisher:	Inderscience Enterprises Ltd
Subject:	active monitoring \| business process reliability

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Extent:	text/html
Type of publication:	Article
Source:	RePEc - Research Papers in Economics

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