Measuring and predicting the service quality of information systems and technology : an integrated approach of decision tree and random forest
Behnam Khamoushpour and Abbas Sheikh Aboumasoudi, Arash Shahin, Shakiba Khademolqorani
| Year of publication: |
2024
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|---|---|
| Authors: | Khamoushpour, Behnam ; Aboumasoudi, Abbas Sheikh ; Shahin, Arash ; Khademolqorani, Shakiba |
| Published in: |
International journal of business performance management : IJBPM. - Geneva : Inderscience Enterprises Ltd., ISSN 1368-4892, ZDB-ID 2048148-2. - Vol. 25.2024, 5, p. 720-739
|
| Subject: | service quality | data mining | decision tree | random forest | clustering | information technology service management | ITSM | Dienstleistungsqualität | Service quality | Entscheidungsbaum | Decision tree | Data Mining | Data mining | Informationstechnik | Information technology | Forstwirtschaft | Forestry | Informationssystem | Information system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBPM.2024.140759 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015076286